Privacy Policy

At Rollero Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or create a player account. By accessing our services, you agree to this policy and to our Terms & Conditions.

1. Who We Are

Rollero Casino, operated by Hollycorn N.V. (registration No. 144359) and licensed by the Curaçao Gaming Control Board (OGL/2023/176/0095), is the data controller responsible for your personal information. Our registered address is Scharlooweg 39, Willemstad, Curaçao. We have appointed a Data Protection Officer (DPO) to oversee compliance and to serve as your contact for any privacy concerns (dpo@hollycorngaming.com).

2. What Data We Collect

We gather the following categories of personal data:

Identity and Contact Data: name, date of birth, email, address, phone number

Account Data: username, password, transaction history, wagering activity

Financial Data: deposit methods, bank or payment card details

Technical Data: IP address, device information, browser type, cookies

Usage and Gameplay Data: games played, session duration, interaction logs

KYC and Verification Data: government IDs, proof of address, source of funds

Responsible Gaming Data: self-assessment responses, play limits, risk indicators

Marketing Preferences: consent choices, communication history

We may also receive aggregated or anonymized data from third-party partners.

3. How We Use Your Data

We process your personal information for these purposes:

Account Setup and Service Delivery: to open and manage your player account, process deposits and withdrawals, and enable gameplay

Legal and Compliance: to fulfill Anti-Money Laundering, age-verification, and regulatory requirements

Risk Management: to detect and prevent fraud, bonus abuse, and problem gambling

Marketing and Promotions: subject to your consent, to send offers, bonuses, and updates

Analytics and Improvement: to analyze usage patterns, troubleshoot issues, and enhance our platform

Customer Support: to respond to inquiries, complaints, and provide assistance

Our lawful basis for processing includes contractual necessity, legal obligations, legitimate interests, and your consent.

4. Cookies and Similar Technologies

We use cookies and tracking technologies to remember preferences, analyze site performance, and personalize content. You can manage your cookie settings through your browser or our Cookie Policy page.

Your data may be shared with:

Group companies for service delivery and compliance

Payment providers and game studios to facilitate transactions and gameplay

Marketing partners (with your consent) for promotional communications

Regulators and law enforcement where required by law

Third-party service providers (e.g., hosting, analytics, age/identity verification) under strict data-processing agreements

We do not sell your personal data, and we require all partners to maintain confidentiality and data security.

6. International Data Transfers

If we transfer your information outside the EEA or to countries without an adequacy decision, we put in place EU standard contractual clauses or equivalent safeguards to ensure your data remains protected.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out above and to comply with legal requirements. After account closure, we keep required records for at least five years in line with anti-money laundering laws. Anonymized data may be stored for longer to support analytics and business development.

8. Your Rights

Under applicable data protection laws, you have the right to:

Access and receive a copy of your personal data

Correct any inaccurate or incomplete data

Request erasure of data when we no longer have a legal basis

Restrict or object to certain processing activities

Receive your data in a portable format

Withdraw consent at any time (where processing is based on consent)

Lodge a complaint with a supervisory authority

To exercise these rights, contact our DPO at dpo@hollycorngaming.com or support@rollero.com. We aim to respond within one month.

9. Security Measures

We implement technical and organizational measures to secure your data against unauthorized access, loss, or alteration. Access to personal information is restricted to employees and partners who need it to perform their duties. You can enable two-factor authentication on your account for extra protection.

10. Changes to This Policy

We may update this Privacy Policy periodically. Substantial changes will be communicated via email or on our website. Your continued use of Rollero Casino after updates indicates your acceptance of the revised policy.

If you have questions or concerns about our privacy practices, please contact:

Data Protection Officer

Email: dpo@hollycorngaming.com

Customer Support

Email: support@rollero.com

Live Chat: Available on rollero

Thank you for trusting Rollero Casino with your personal information.